.

Extrajudicial Recovery

A friendly debt recovery service based on analysis, strategy, technology and a team of 350 specialised managers. Our goal is to ensure debt recovery and provide the best experience for the client.

Services

We manage any kind of debt, whatever its origin, type or situation, in:

  • ALL INDUSTRIAL SECTORS
    Banking, Consumer, Auto, Telco, Utilities, Services, Insurance.
  • ALL PHASES
    Reminder, early, pre-judicial and failed.
  • ALL METHODS
    telephone, face-to-face, friendly management, judicial co-management.
  • ALL COMMUNICATION TOOLS
    Diallers, CRMs, SMS, email, callbots. 
  • THE WHOLE NATIONAL TERRITORY

Flexibility and adaptation

Our size allows us to be flexible enough to change, to react quickly and to support our clients in their business challenges.

Thanks to our knowledge and ability to manage a wide range of situations, products and phases, we establish the most efficient operational methodology, and identify the best practices so that we optimise and get down to the finest details in order to provide a personalised service adapted to the needs of our clients.

We constantly and consistently occupy the top positions in our clients' rankings

0
TELEPHONE AGENTS
3 centres in madrid, jaen and valencia
0
VOLUMEN DE EXPEDIENTES
0
FACE VALUE
Face-Value_Extrajudicial_Recovery-Lexer

Lexer Portfolio Management Methodology:

Extrajudicial_Recovery-Lexer

At Lexer we are committed to constant technological advancement and excellence

Our volume of business gives us a high value statistical overview, which we use to propose the best management strategy to our clients.

We analyse the possibilities offered by new technologies, and develop management support tools to make our processes and those of our clients more efficient.

  • AUTOMATED PROCESSES
  • ROBOTICS
  • BUSINESS INTELLIGENCE
  • STRATEGY

We work on the continuous improvement of our teams, processes and results, using all the technical means that new technologies provide us with.

We firmly believe that fair treatment of the debtor to find a payment solution is the best strategy in the short, medium and long term.

We are committed every day to the highest quality standards, which we apply to our entire structure through  teams, in connection with continuous training processes. All this is certified by independent entities that guarantee this commitment.

Callbots

Callbots are a software solution with artificial intelligence, adapted for debt management, and capable of automating tasks, amongst which are: 

  • Planning of payment agreements
  • Payment of all or part of the debt by credit card
  • Sending of SMS summarising the agreed actions
  • Attention 24 hours, 365 days a year
  • Multiple services: reminder, collection management, information gathering
  • Overflow management, never leave a call unattended
  • Arrange a subsequent call with a manager

Contact us

We are at your disposal for any query you wish to make to us.

Our extensive team of business legal and recovery services specialists will contact you.

C/ Lérida, 44 · 28020 Madrid