Our 360º vision, multi-sectorial and multi-service, allows us to offer comprehensive and turnkey solutions, with Lexer as the sole point of contact, optimising management costs for our clients.

One Stop Shop

Comprehensive and
turnkey solution

Innovation

Processes + Technology

Reliability

Top Performance
+ Efficiency

Detail in scale

Tailor-made services and
large scale production

One Stop Shop: Comprehensive and turnkey solution

At Lexer we combine all legal and recovery services.

RECOVERY

LITIGATION

ATTORNEYS

REAL ESTATE

BACK OFFICE

Innovation: Processes + Technology

Reliability: Top Performance + Efficiency

EMPATHISE DEBTOR "THANK YOU"

BANKING MARKET SHARE

CUSTOMER SATISFACTION

ENGAGE BOTS

NPS EMPLOYEES

CHAMPION CHALLENGER

Processes

Expertise + Automation

Technology

Flexible + Holistic

People

Specialisation + Qualification

Detail in scale: Tailor-made services and large scale production

Our experience and versatility allows us to offer both tailor-made and large-scale services.

TAILOR-MADE

One team per customer
Specialisation of the teams:
- By client
- By proceedings
- By task
- By file
Global meta-information analysis applied to individual cases

LARGE SCALE PRODUCTION

Files 3,615,982
Processes and tasks: system of processes and alerts by type of user profile and automatic actions based on logical variables
Document management: OCR reading and pre-labelling by keywords via Lexnet or email.
Reporting: setting of variables and timing according to needs.

Our relationship model

Our relationship model is reliable and transparent. At Lexer we establish long term relationships with our clients, offering them a comprehensive service that exceeds their expectations in addition to providing them with the best ROI.

PORTFOLIO MANAGEMENT

Automation: We ensure efficiency
Monitoring: We optimise decision making
BI: We divide portfolios and define workflows
Best practice: Drawing conclusions and applying improvements

CUSTOMER CENTRIC

Tailor made: We model the management, design the reporting system and adapt technical requirements
Proactivity: We guarantee the evolution of the best service
Loyalty: We represent the interests and reputation of our clients with the final client

CUSTOMER EXPERIENCE

Knowing: We listen to and understand the debtor in order to make the best proposal
Customise: We adapt the messages and types of interaction to the profile
Empathise: We respond by adjusting to their needs