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Our 360º vision, multi-sectorial and multi-service, allows us to offer comprehensive and turnkey solutions, with Lexer as the sole point of contact, optimising management costs for our clients.

One Stop Shop

Comprehensive and
turnkey solution

Innovation

Processes + Technology

Reliability

Top Performance
+ Efficiency

Detail in scale

Tailor-made services and
large scale production

One Stop Shop: Comprehensive and turnkey solution

At Lexer we combine all legal and recovery services.

Innovation: Processes + Technology

Why_Lexer

Reliability: Top Performance + Efficiency

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EMPATHISE DEBTOR "THANK YOU"
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CUSTOMER SATISFACTION
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ENGAGE BOTS
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CHAMPION CHALLENGER

Processes

Expertise + Automation

Technology

Flexible + Holistic

People

Specialisation + Qualification

Detail in scale: Tailor-made services and large scale production

Our experience and versatility allows us to offer both tailor-made and large-scale services.

TAILOR-MADE

  • One team per customer
  • Specialisation of the teams:
    • By client
    • By proceedings
    • By task
    • By file
  • Global meta-information analysis applied to individual cases

LARGE SCALE PRODUCTION

  • Files 3,615,982
  • Processes and tasks: system of processes and alerts by type of user profile and automatic actions based on logical variables
  • Document management: OCR reading and pre-labelling by keywords via Lexnet or email.
  • Reporting: setting of variables and timing according to needs.

Our relationship model

Our relationship model is reliable and transparent. At Lexer we establish long term relationships with our clients, offering them a comprehensive service that exceeds their expectations in addition to providing them with the best ROI.

PORTFOLIO MANAGEMENT

  • Automation: We ensure efficiency
  • Monitoring: We optimise decision making
  • BI: We divide portfolios and define workflows
  • Best practice: Drawing conclusions and applying improvements

CUSTOMER CENTRIC

  • Tailor made: We model the management, design the reporting system and adapt technical requirements
  • Proactivity: We guarantee the evolution of the best service
  • Loyalty: We represent the interests and reputation of our clients with the final client

CUSTOMER EXPERIENCE

  • Knowing: We listen to and understand the debtor in order to make the best proposal
  • Customise: We adapt the messages and types of interaction to the profile
  • Empathise: We respond by adjusting to their needs

Certifications and awards

Committed to excellence, we have the most demanding standards in the sector:

Presence

We provide nationwide coverage.
We operate with regional offices in the following locations:

Contact us

We are at your disposal for any query you wish to make to us.

Our extensive team of business legal and recovery services specialists will contact you.

C/ Lérida, 44 · 28020 Madrid